Air Passenger Rights

Every day, millions of passengers travel to multiple destinations but there will be only fewer ones knows about the air passengers rights that protect them in any kind of wired situation. ClaimsXpert can simply introduce you about your rights and also help you to claim the compensation for that you are eligible to.

What are your rights as an air passenger?

Air passenger rights include some laws that always support a traveler against any kind of inconvenience and help to get compensation from the airlines. The rules and restrictions are different from country to country. In the United States, situations are different like delayed and overbooked flights. In the Europe, these situations come under the EC 261 law that depend on the situations faced by the passengers whether it may delay or cancellation.

Well, there are only 10% passengers will know about these kind of law and it is very important to know for rest of them in order to get compensation on a delay or cancelled flight.

What is EC 261?

EC 261 is a European Law (EU) that always favors the passengers in any kind of trouble they faced by the airlines side. Every passenger depart from a European airport are covered under EC 261 and sometimes passengers fly within Europe from the other part of the world also covered in this law. There are below things come under the EU 261 for that you may request for compensation:

  • Flight cancellation.
  • Denied boarding.
  • Delayed flights more than 3 or 4 hours.

An amount of compensation depends on varied factors such as flight distance, time of delayed flight and others.

Flights covered by EC 261

It is always better to know which flights will be covered by EC 261 before making compensation request. Most of the routes within Europe are covered under the EC 261 and lots of international flights are also covered too. Any flight departs from an airport in the Europe is covered. You can understand these things clearly with the help of below chart:

ItineraryEU air carrierNon-EU air carrier
From inside the EU to inside the EU Covered Covered
From inside the EU to outside the EU Covered Covered
From outside the EU to inside the EU Covered Not covered
From outside the EU to outside the EU Not covered Not covered

What are your rights under EC 261?

Along with the EU airlines compensation, there are lots of other rights includes under the EC 261 regarding to your care or treatment. Some of them are listed below:

Reimbursement or re-route

If your flight is delayed more than 4 hours, then you are permitted to a full refund of your original booking and a return flight to your preferred destination.

Treatment or care

If a flight disruption happens and you are get stuck into the waiting position for that airlines, then you are permitted to get the essentials things depends on your flights details. You will be provided with the below things:

  • Communication access such as calls, emails and fax messages.
  • Meals and refreshment during the delay.
  • Hotel and transport accommodation if waiting for a delay flight is overnight.

You can better know that who is eligible for these rights under the EC 261 through the below chart:

Length of delayFlight details
2 hours or more All flights 1,500 km or less
3 hours or more Internal EU flights over 1,500 km
3 hours or more Non-internal EU flights between 1,500 km and 3,500 km
4 hours or more Non-internal EU flights over 3,500 km

What are US air passenger rights?

There are also lots of passenger rights come under the US laws when a flight is delayed or cancelled. But these laws are not comprehensive as EU laws. Most of the US laws beneficial to those who experience tarmac delays, denied boarding and luggage problems.

Tarmac delay

Generally, US laws never address the delayed flights and there are laws explaining that what actually happens in case your flight is delayed on the tarmac. You have to know about the rules and restrictions regarding that.

Denied boarding

Overbooking is consistently more in the US as compared to airlines in Europe. But there are lots of laws that can help to compensate you. In case you denied boarding, then you can get compensation up to $1350 for overbooked flights in US.

Luggage issues

If your baggage is delayed, damaged or lost, then you can make a request for compensation as per US laws.

Flights covered by US regulations

Any flight departing from or to a US airport, while denied boarding apply to flights with US carriers in the United States are come under the US tarmac delay regulations or laws. You can also ask from the experts regarding these things at ClaimsXpert.

How ClaimsXpert help the air passengers?

The aim of ClaimsXpert to the help air passengers in multiple ways whether it's to provide information about the passenger's rights or making compensation request. We have been serving to air passengers since we established and till the date, we have millions of satisfied users. We help the passengers that confronting flight delay, missed connection flight, flight cancellation, denied boarding, baggage issues etc.